Used to be great not so much lately
"Dear FRE Customer Service Team, I am writing to express my disappointment with the quality of your FRE 12 mg Wintergreen pouches. Recently, I have noticed that the product quality has been far less than satisfactory, and the condition of the pouches has become a real concern. The pouches I have received are extremely loose and appear to be less than half filled. Rather than having a consistent amount of product in each pouch, they feel practically empty, making the overall quality feel well below the standard I would expect from your brand. As a customer purchasing your product, I expect consistency, quality control, and a product that is properly filled. When pouches are this loose and underfilled, it raises concerns about the manufacturing and packaging process. It is frustrating to spend money on a product only to feel that I am not receiving the quality or consistency I paid for. I would appreciate it if your team would look into this issue and explain why the pouches are coming this way. I would also like to know what can be done to address this quality concern, including whether a replacement or other resolution may be available. I hope this feedback is taken seriously and passed along to the appropriate quality control team. I would prefer to continue purchasing FRE products, but consistent quality is important when deciding whether to remain a customer. Thank you for your time. I look forward to hearing back from you with an explanation and a reasonable resolution. Sincerely, A Concerned Customer"



















