FRĒ General FAQs

FRĒ pouches are an easy way to enjoy a high impact nicotine and flavor. FRĒ is a smoke-free, spit-free and tobacco-free nicotine product. FRĒ products are available in a variety of flavors and nicotine strengths and can be used anywhere. FRĒ is intended for adult (21+) use only.

FRĒ is designed for the adult nicotine consumer looking for a simple, easy-to-use, high impact product to fit their nicotine needs.

Pouches are designed for oral use. Simply insert one between your inner cheek and gum, and enjoy. Remove after flavor wears out and responsibly dispose of the pouch.

There is no tobacco in FRĒ white pouches, however they do contain a non-tobacco derived nicotine.

You can enjoy Frē Pouches for up to one hour, although most users leave a pouch in for 10-40 minutes.

Frē is intended to be a spit-free product.  Frē does not produce excess saliva as you might find with typical smokeless tobacco products.  Of course, as with other oral products not intended to be ingested, you should avoid swallowing the pouches. 

Every tin of FRĒ contains 20 non-tobacco nicotine pouches. 25% more pouches than other brands on the market.

Refrigeration isn't necessary. FRĒ should be stored at normal room temperature and humidity.

Yes.  This is a product for adults who currently use nicotine.  As with any product containing nicotine, you can become sick from taking in too much nicotine at once.  We urge you to use one pouch at a time to get familiar with FRĒ and its effects on you.  If you feel ill, STOP USING THE PRODUCT.  If you experience a serious adverse reaction (such as an unexpected reaction with medications you are taking), CALL YOUR PHYSICIAN OR POISON CONTROL CENTER RIGHT AWAY. 

Product Formulation FAQs

Yes. There have been changes in our industry that have
required us to slightly alter our formulation. In the case of Fre, we have
taken these changes to introduce a product that we believe is a more superior
and premium product for our loyal customers. We have spent years developing
this formula to ensure unparalleled flavor satisfaction, moisture ratios and
nicotine efficacy.

Here is what you can expect from our new formula:

First and foremost, the product may taste slightly
different. Different is difficult at first for some, but after a few uses, we
are confident that even the most consistent users will come to appreciate what
this new Fre pouch has come to offer.

Secondly, the flavors can appear to be fuller and bolder
without the bite to achieve a smoother experience. The release of nicotine
should be consistent and long lasting. 

Lastly, the new pouches will be softer to the touch and not
as pure white in color, due to the pre-primed dampness of the pouch material
that tends to be more malleable.  

FRĒ’s newest formula is powered by a patent pending Pre-Primed technology, which enhances the product experience. We have continued our commitment to offer our customers products that are “High Impact” and provide “More Power in Every Pouch.”

Our goal was to create a product with a higher moisture content without compromising the stability and structure of the pouch itself. Moisture allows for both the flavor and the active ingredients to release through the pores of the pouch more efficiently. Our new FRĒ formula contains a higher moisture content and is formulated with precise pharmaceutical grade S-dominant nicotine. Change is not always easy for daily users, but this shift in product formulation has been made with the purpose of offering a more superior product.

The color of pouches is based on a few factors. Most importantly, the color of a pouch is based on the color and combination of multiple ingredients. As an example, citrus and fruit flavors often have a yellow/orange hue that can be visible through the pouches. The hue is a result of the flavor ingredients, which is normal and not indicative of any product defect. Rest assured that these color changes do not impact the product and are naturally occurring in our new pouches. Additionally, moisture content is a large factor in the color of a pouch. The moister a product is, the darker the hue the product will have. Moisture opens the pores of the exterior pouch material and exposes more of the natural colors of the interior ingredients.

After reviewing countless customer feedback inquires, it became evident that FRE’s strength lies within its four core flavor profiles - Mint, Wintergreen, Sweet and Lush. With the discontinuation of Mocha, Spearmint and Fruit Chill, we have put our energy in adding additional nicotine strengths within our four core flavors to offer a wider selection of strengths for our customers.

Our new formula will be available in the following flavors
and strengths:

Wintergreen  

Mint 

Sweet

Lush

All Flavors will be available in the following strengths:

3mg, 6mg, 9mg, 12mg, 15mg

Returns and exchanges

All of our products are shipped from our facility in Louisville, KY. Shipping in the United States usually takes between 1-5 business days depending on your location and method of shipping (First Class/Priority/Express).

Shipping

To comply with state law, we have restricted sale and shipment of FRĒ products in the following states:

Arkansas
Maine
Massachusetts
Minnesota
New Jersey
Oregon
Rhode Island
Utah
Vermont

+ these U.S territories

Micronesia
Guam
Puerto Rico

We value our customers and want to ensure the best possible experience for everyone who shops on our website. If you did not receive your order or need assistance, please email ua at info@frepouch.com

We value our customers and want to ensure the best possible experience for everyone who shops on our website. If you did not receive your order or need assistance, please email us at info@frepouch.com.

Unfortunately we are only able to ship domestically in the United States.

Wholesale

If you are interested in purchasing FRĒ for your retail location, please call 323-233-2477 or email info@frepouch.com and our sales team members will contact you directly.

Age Verification

FRĒ Products are not for sale to minors. You must be 21 years or older to purchase from frepouch.com

To make a purchase on frepouch.com, visitors are asked to provide their name, date of birth, address, and the last four digits of their social security number during checkout. This information is verified by a third-party (Agechecker.net) and cross-referenced with publicly-available records to confirm the person is of legal age. If a user’s public records fail to match or they do not wish to provide their social security number, they must upload a valid government-issued I.D. for review by a member of the Agechecker.net compliance team. Manual government identification reviews generally take under 1 minute.