HAVE QUESTIONS?
LEARN MORE
FRE General FAQ's
FRE pouches are an easy way to enjoy a high impact nicotine. FRE is spit-less with zero tobacco. Available in a variety of formulas and nicotine strengths, FRE is not only a satisfying nicotine option, can be used anywhere. FRE is intended for adult (21+) use only
FRE is designed for the adult nicotine consumer looking for a simple, easy-to-use, high impact product to fit their nicotine needs.
Pouches are designed for oral use. Simply insert one between your inner cheek and gum, and enjoy. Remove once satisfied and responsibly dispose of the pouch.
For the optimal FRE pouch experience, we recommend users leave the product in for 30 minutes and before properly disposing of the pouch.
FRE is intended to be a spit-free product. FRE does not produce excess saliva as you might find with typical smokeless tobacco products. Of course, as with other oral products not intended to be ingested, you should avoid swallowing the pouches.
Every tin of FRE contains 20 non-tobacco nicotine pouches. 33% more pouches than most other brands on the market.
Refrigeration isn't necessary. FRE should be stored at normal room temperature and humidity.
Yes. This is a product for adults who currently use nicotine. As with any product containing nicotine, you can become sick from taking in too much nicotine at once. We urge you to use one pouch at a time to get familiar with FRE and its effects on you. If you feel ill, STOP USING THE PRODUCT. If you experience a serious adverse reaction (such as an unexpected reaction with medications you are taking), CALL YOUR PHYSICIAN OR POISON CONTROL CENTER RIGHT AWAY.
Gently break the perforation along the side label, twist the lid and lift open.
Product Formulation FAQ's
No, FRE did not change its formula, but we are committed to producing the highest quality products possible and have optimized the manufacturing process used to make FRE. This optimization has resulted in a more consistent, enjoyable, and quality product.
Consumers can expect their pouches to appear fuller. This is due to better dispersion of the granulate within the pouch. The pouches are also softer to the touch due to the granulate spread. FRE pouch material tends to be more malleable, comfortable, efficient and a bit fuller in color.
FRE’s recently optimized manufacturing process ensures consistency and an overall enhanced product experience. We have continued our commitment to offer consumers products that meet our high-quality standards. The moisture content of FRE allows for both the flavor and the active ingredients to release through the pores of the pouch more efficiently.
After reviewing countless customer feedback inquires, it became evident that FRE’s strength lies within its four core formulas - Mint, Wintergreen, Sweet and Lush. With the discontinuation of Mocha, Spearmint and Fruit Chill, we have put our energy in adding additional nicotine strengths within our four core formulas to offer a wider selection of strengths for our customers.
FRE is available in the following variations and strengths:
Wintergreen
Mint
Sweet
Lush
All Mint & Wintergreen variations will be available in the following strengths:
6mg, 9mg, 12mg, 15mg
All Sweet & Lush variations will be available in the following strengths:
9mg, 12mg, 15mg
Yes, FRE nicotine pouches contain a small amount of xylitol, which can be harmful to pets. It is advisable to keep the product out of the reach of pets and dispose of any used product properly.
Shipping
All of our products are shipped from our facility in Louisville, KY. Shipping in the United States usually takes between 5-7 business days depending on your location and method of shipping.
Severe storms and wildfires may affect shipping times. Please visit USPS Service Alerts for more information
To comply with state law, we have restricted sale and shipment of FRE products in the following states:
Arkansas
Georgia
Massachusetts
Vermont
Washington, D.C.
+ these U.S territories
Micronesia
Guam
Puerto Rico
Within the following states, we cannot ship to specific counties:
California (all products): San Francisco County
Colorado (all products): Aspen, Carbondale, Edgewater, Glenwood Springs, Golden, Snowmass Village
Illinois (all products): Cook County, River Forest, Skokie
Maine (all products): Bangor, Bar Harbor, Brunswick, Portland, South Portland
Minnesota (all products): Arden Hills, Bloomington, Brown's Valley, Edina, Golden Valley, Mendota Heights, Moorhead, Richfield, Traverse County, Wheaton (Lush only): New Hope, Nobles County, Robbinsdale, St. Louis Park
North Dakota (Lush only): Cando, Linton
Ohio (all products): Grandview Heights, Bexley (Lush only): Columbus, Toledo
Oregon (all products): Multnomah County
We value our customers and want to ensure the best possible experience for everyone who shops on our website. If you did not receive your order or need assistance, please email ua at info@frepouch.com
Unfortunately we are only able to ship domestically in the United States.
SUBSCRIPTIONS
When you order a "Subscribe & Save" product, you will receive an email notification confirming you've signed up for a subscription with FRE. To manage your subscription, you can access your account from that confirmation email or login with the same email you used to place that order. Once you login on the FRE website, you can click on the profile icon in the upper right hand corner of your screen. At the bottom of the page, click the "Manage my subscriptions" text. There you will be able to pause, cancel or adjust the frequency of your subscriptions.
With FRE, you have the freedom to cancel or adjust your subscription whenever you need to. Simply log into the FRE website using the email you used to place your order, navigate to your account settings, in the upper right hand corner of the screen and select the "Manage Subscriptions" at the bottom of the page.
Once you cancel, your subscription will be stopped, and you will not be charged for future shipments. Should you wish to restart your subscription, you can easily reactivate it by logging into your account.
Wholesale
If you are interested in purchasing FRE for your retail location, please fill out our wholesale application at this link: WHOLESALE
For further information, you can call (502) 774-9207 or email info@frepouch.com and our sales team members will contact you directly.
Age Verification
FRE Products are not for sale to minors. You must be 21 years or older to purchase from frepouch.com
To make a purchase on frepouch.com, visitors are asked to provide their name, date of birth, address, and the last four digits of their social security number during checkout. This information is verified by a third-party (Agechecker.net) and cross-referenced with publicly-available records to confirm the person is of legal age. If a user’s public records fail to match or they do not wish to provide their social security number, they must upload a valid government-issued I.D. for review by a member of the Agechecker.net compliance team. Manual government identification reviews generally take under 1 minute.
